Saudi Arabia, as the cradle of Islamic civilization and a significant member of the Arab world, is home to the holy city of Mecca, the supreme sanctuary of Islam. During the annual pilgrimage to Mecca, millions of Muslims from around the globe converge, leading to an intense concentration of people and vehicles that places unprecedented strain on the local transportation network.

This year, a large fleet of Ankai buses once again emerged as the backbone of the pilgrimage transport in Saudi Arabia. Faced with multiple challenges such as extreme heat and high-intensity operations, the Ankai after-sales service team ensured the safe and smooth transportation with their professional skills and considerate services, earning widespread acclaim from the Saudi government and pilgrims.

Saudi Arabia, one of the earliest countries to respond to and participate in the Belt and Road Initiative, has long been considered a "golden market" for Chinese bus exports and is a key focus area for Ankai's overseas layout. Since 2007, Ankai has relied on its technological strength and high-quality products to break into the Middle Eastern market, continuously providing solid support for the pilgrimage journey of Muslims.

The summers in Saudi Arabia are scorching and dry, with frequent sandstorms and other abnormal weather conditions, which pose extremely high demands on the regional adaptability of buses. Ankai has continuously upgraded the heat-resistant power systems of its buses, enhanced the air-conditioning cooling efficiency, and adopted dustproof and anti-corrosion designs to better adapt to the harsh operating environment in Saudi Arabia.

To ensure the smooth operation of the pilgrimage buses, Ankai has also made great efforts in service. During this year's pilgrimage season, the Ankai service strike team, led by Fang Yuanming and He Yang, once again stood guard on the front line in a "round-the-clock combat readiness" posture. Under the scorching sun, they traveled dozens of kilometers daily, shuttling between major transportation hubs to conduct a thorough inspection of each bus, ensuring that the Ankai fleet remains in top condition at all times.

Ankai after-sales engineer He Yang recalled an incident: "Once at two in the morning, a vehicle suddenly triggered a fault alarm due to continuous operation. Our team rushed to the scene and began troubleshooting. After three hours of continuous repair in an environment with temperatures nearing 40°C, we managed to eliminate the hidden danger before dawn, ensuring the vehicle could be put back into pilgrimage service on time." This is precisely the unwavering commitment of Ankai people, who forge reliable products with craftsmanship and fulfill their responsibilities with round-the-clock service, fortify the operation line with professionalism, and warm every journey with their services. As a result, Ankai has become the most trusted partner of the Saudi transportation department.

To date, Ankai has exported more than ten thousand buses to the Saudi market, covering all fields including school buses, public buses, and high-end passenger vehicles for tourism and pilgrimage services. It has become the main force in the public transportation sector of Saudi Arabia and the preferred brand for Saudi users, fully demonstrating the solid strength and excellent quality of "Made in China."

In response to the transportation needs during the annual pilgrimage season in Saudi Arabia, the service team led by Fang Yuanming, the after-sales engineer, innovatively established a "preventive maintenance" mechanism. By deploying an intelligent remote monitoring platform, they can monitor the real-time operating status of vehicles and predict potential risks. A relevant person in charge from the Saudi cooperation party praised, "The professional quality and sense of responsibility demonstrated by the Ankai team have redefined the international passenger transport service standard."

In addition to technical support, the humanistic care of the service team has become the key to winning the Saudi market. In response to the special pilgrimage scenario, the service team added Arabic signs and broadcasts to the vehicle functions to provide considerate guidance for pilgrims. They also optimized the boarding and alighting process for elderly and less mobile passengers. A pilgrim from Indonesia said, "These details have truly made us feel the warmth and respect that transcend national borders."

With craftsmanship as the driving force and a commitment to the future, Ankai Buses, standing at the forefront of the industry, continues to deepen its overseas layout with a global strategy, securing large orders repeatedly. In the future, Ankai will continue to drive forward with both products and services, winning recognition from more markets with its strength and sincerity, and showcasing the warmth and power of Made-in-China to the world.

Source : www.chinabuses.org

Editor : Olivia

Views：3751