More and more bus operators and bus agents in the overseas market have turned their eyes to Chinese bus brands as they become increasingly competitive in the global market. In the meantime, after-sales service have gradually become a big concern with the growing presence of Chinese buses across the globe. In recent years, chinabuses.org received calls and emails from overseas bus operators and agents, asking for some spare parts, seeking the user’s handbooks in different languages, or the contact information of the after-sales teams of Chinese bus makers, etc.

In 2021, some overseas bus operators complained to chinabuses.org some problems they encountered while operating Chinese buses. When placing orders, overseas customers tend to focus on prices of buses in order to get the best deal for themselves. In the process, they fail to fully consider other key factors, such as brand image, brand value, after-sales services, technical supports and delivery of spare parts.

Certainly, it is no exaggeration to say that the sole pursuit of cheap prices is nothing but giving up high quality and reliable after-sales services. Thus, it is strongly recommended that all bus purchase decisions must be made only after comprehensive investigations and thorough considerations. A third party organization based in China may be much better positioned to help bus operators and agents acquire full knowledge of bus makers in China.

Here is a case in point: a bus agent in Tanzania established cooperation ties with Sunlong in 2017. In 2020, it placed an order of eight units buses. The customer’s concern is defects which they found on those buses and don't get enough cooperation to resolve on time. Many problems arose after the delivery, buses roofs has leakages hence rain water inside, airbags has broken, engine fan not able to cool engine, shock ups has broken, and nobody responsible for after sales service.

Here is the email from Morocco:A customer from Morocco bought Yangtze River Buses, but could not reach the manufacturer when it wanted to buy some spare parts. They wrote to chinabuses.org: We bought Yangtze River Bus WG6120BEVHR,I want to buy the spare parts,I can't find the parts here, so what should I do.

A school bus operator in UAE bought a batch of Sunwin buses in 2018. The buses had some problems with their lamps. In addition, the bus operator needed a handbook in their language. It turned to chinabuses.org: Sunwin school bus Model 2018 parking light showing what is the solution on the display，bus company need to offer local engineers with more training so they can better offer after sales service that will minimize cost to bus company.

Here is what the bus operator wrote to Chinabuses.org: I started working with Sunlong bus since 2018 and have managed to get Sunlong brand sold in this market，I suggest Sunlong bus company need to offer local engineers with more training so they can better offer after sales service that will minimize cost to bus company.

A bus operator from South Sudan: We bought 5 units in 2015 so in 2020 we bought 5 units Yutong again, but in 2018 two got burnt in unclear reasons。

Our previous registered in south Sudan as East African Company for Transport and Services Juba, South Sudan .Yutong buses do not have spares in East Africa especially Uganda and south Sudan . Buses are low difficult to move on Africa bad road. No technical mechanics to work on them.

Source : www.chinabuses.org

Editor : Lucy

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Tags: China buses service price