Totally Higer offered services are four aspects different from other enterprises.

Firstly, Higer changes its service concept to "customer oriented".

Secondly, "Call Center" was firstly built in 1999 to offer 24 Hours service, which to solve clients' problems at first time when personnel received a call.

Thirdly, no matter when and where Higer' clients ask for help, local service station would be responsible for the maintenance and accessories offered must be from headquarters.

Finally, Higer puts forward "baby-sitter" service plan, which means to supply clients who buys over three unit luxury buses with a complete service.

Source : english.chinabuses.com

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Tags: Higer Clients Centricity