The letter was sent by Zhoushan Tourist Coach Transport Co., Ltd. It reads: "Throughout vehicle delivery and long-term operational support, your after-sales team has consistently upheld professional, rigorous, efficient and responsible service standards. Your proactive commitment, thoughtful care and all-out dedication have deeply touched us and earned our full trust."

Behind this thank-you letter lies not only strong recognition of Zhongtong Bus's service support system, but also a vivid demonstration of the "Zhongtong U Serve" philosophy at the frontline of scenic area operations.

Surrounded by the sea, Putuo Mountain features steep slopes and sharp bends. During holidays, passenger surges multiply the transportation pressure, imposing stringent requirements on vehicle reliability and service backup. This April, batches of Zhongtong pure electric buses were deployed to Putuo Mountain for the first time. Custom-built for the island's conditions — frequent bends, steep gradients and short-distance, high-frequency runs — the buses boast safe and reliable three-electric systems. Balancing low-carbon operation and ride comfort, they are well suited to intensive service schedules.

Vehicle delivery marks only the starting point of service. Covering driver training, maintenance protocols and emergency response, the service team rolled out the full service system into the daily operation of the scenic spot. Day-in and day-out inspections, maintenance and follow-up support keep the new buses in stable condition from the very first day of delivery.

 

The May Day and summer vacation peaks this year brought successive passenger rushes, serving as a comprehensive test for the regular maintenance mechanism. Making advance arrangements and staying on-site throughout the peak periods, the Zhongtong service team carried out frequent full-vehicle safety inspections on all operating buses. Key checks targeted core components including batteries, electric controls, braking systems and air conditioners. Real-time operational data was monitored, with staff standing by at all times to ensure no delays and rapid fault handling.

 

Backed by solid vehicle quality and integrated service support covering routine days and peak seasons, all buses maintained sound condition with a 100% attendance rate during peak periods. No service suspensions or passenger stranding occurred, reliably shouldering the scenic area's passenger transport mission.

 

Driven by the strong on-site performance, the customer placed a follow-up order in September. Two purchases within less than five months — repeat orders stand as the most straightforward and powerful recognition of products and services, and genuine real-vehicle endorsement.

 

Subsequent peak seasons for the Mid-Autumn Festival and National Day followed. The service team continued the integrated "routine + peak-season" support model with on-site presence, successfully completing the busy-period passenger transport task and further validating the customer's choice.