June 12, 2026 – China buses builder Skyworth Group, signed a strategic memorandum of understanding with its Kazakh partner, securing an order for 1,000 vehicles. Following the delivery of its first batch of vehicles in 2024, this landmark deal marks another major breakthrough for Skyworth in Kazakhstan, elevating the Group’s brand influence and market presence across Central Asia to new heights.

Since entering the Kazakhstan market in 2021 in response to the Belt and Road Initiative, Skyworth Group has not only rolled out customized new energy buses tailored to the region’s harsh natural conditions—including extreme cold, heavy dust, and salt spray—but has also leveraged its full-lifecycle after-sales guarantee system as a core competitive edge for deep market cultivation. Vehicles currently operating in Kazakhstan deliver stable performance, cost-effective energy consumption, and superior ride comfort, earning widespread acclaim from government authorities, transport operators, and passengers alike. These impressive results are underpinned by Skyworth’s integrated pre-sales, in-sales, and after-sales service mechanism.

Skyworth Group has established a comprehensive quality and service management system covering the entire vehicle lifecycle. At the pre-sales stage, the team systematically reviews historical fault records for risk mitigation and assigns dedicated service teams in advance for bulk orders. During the in-sales phase, the Group enforces zero-defect delivery standards while providing hands-on training on vehicle operation and maintenance, ensuring that customers can operate the vehicles proficiently from day one. For after-sales support, it offers round-the-clock 7×24 technical assistance and maintains a vehicle operation database to continuously monitor product performance and drive iterative upgrades. This closed-loop system gives customers complete peace of mind throughout the purchase and operation process, marking a full transition from product export to service export.

Skyworth’s after-sales team demonstrates rapid response and efficient execution in addressing customers’ personalized needs. In May of this year, a Kazakh client submitted a request for batch vehicle upgrades. The after-sales department quickly coordinated with technical, production, and quality teams to finalize improvement solutions, and dispatched a dedicated task force to the site—earning high praise from the client.

In key Belt and Road markets such as Kazakhstan, Skyworth continues to strengthen localized service capabilities, ensuring that every Chinese-made vehicle is backed by robust after-sales support.

Source : www.chinabuses.org

Editor : Olivia

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